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Call Centers Using AI to Address Customer Harassment: NTT and Fujitsu Develop Programs to Improve Employee Interactions, Reduce Turnover

AI ＆ customer center

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By Hiromi Uechi and Takeru Kise / Yomiuri Shimbun Staff Writers

10:58 JST, October 20, 2024

More and more corporate call centers are using artificial intelligence in their customer inquiry services.

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