KDDI president apologizes for service disruption

The Yomiuri Shimbun

13:56 JST, July 3, 2022

KDDI Corp. President Makoto Takahashi apologized for disruptions of the company’s mobile phone and data communication services at a press conference held in Tokyo on Sunday.

The company’s mobile phone services had been experiencing problems since before dawn on Saturday.

“As a telecommunications service operator that is supposed to support social infrastructure and provide stable services, we deeply regret the service disruption. I sincerely apologize for the serious trouble we have caused our subscribers,” Takahashi said.

The service disruption began around 1:35 a.m. Saturday, and customers found they had difficulty in accessing mobile phone lines and data transmissions.