Sumitomo Mitsui ordered to report glitch
15:00 JST, May 11, 2022
TOKYO (Jiji Press) — The Financial Services Agency has ordered Sumitomo Mitsui Banking Corp. and its parent, Sumitomo Mitsui Financial Group Inc., to report on a system failure that disrupted automated teller machine services during the Golden Week holiday period, according to informed sources.
Under the banking law, the agency ordered the bank and its parent to report on the cause of the glitch and how they dealt with affected customers, urging them to take preventive measures, the sources said Monday.
On the evening of April 30, connections between Sumitomo Mitsui’s core banking system and ATMs became unstable. The problem made it difficult to execute transactions through Sumitomo Mitsui’s ATMs using other banks’ cash cards. Customers trying to make deposits for cashless settlement services were also affected. As the trouble had a widespread influence on customers, the agency judged that it would be necessary to check on what happened by having the bank and its parent submit reports.
"Business" POPULAR ARTICLE
-
Japan, U.S., Philippines to Strengthen Nickel Supply Chains; Reduce Reliance on China for Critical Minerals
-
Shinkansen to Have Private Rooms by FY 2026, JR Tokai Announces
-
Ride-Sharing Services Start in Tokyo; Kanagawa, Aichi, Kyoto, Others To Follow Suit
-
Survey: 80% Worried About Recognizing AI as Patent Inventor; Respondents Fear Increase in Unverified Inventions
-
Japan’s Docomo To Sell Contactless Smart Rings; Users Can Make Payments at the Wave of a Hand
JN ACCESS RANKING
- M6.0 Earthquake Hits Japan’s Tohoku Region; Fukushima, Iwate, Miyagi Prefectures Observe 4 on Japanese Scale With No Risk of Tsunami
- Cherry Blossoms Draw Crowd to Tokyo’s Ueno Park; Viewing Season Kicks Off to Slow Start
- China Mutes Memorialization of Reformer Hu Yaobang; Memories Could Spark Critique of Xi Administration
- Shinkansen Services Suspended After Man ‘Searches for Phone’ on Tracks; Disruption Affects About 14,000 Passengers
- Whaling Mother Ship Built in Japan for 1st Time in 73 Years