Japan’s KDDI to refund ¥200 to users over network outage

The Yomiuri Shimbun

17:54 JST, July 29, 2022

The money, which the company described as “an apology,” will deducted from each user’s bill.

Some 2.71 million users who were only subscribed to the voice call service will be refunded based on the company’s terms and conditions relating to outages of more than 24 consecutive hours. In this case, an amount equivalent to basic usage fees for two days will be deducted from most users’ bills.

The outage lasted 61 hours and 25 minutes, from 1:35 a.m. on July 2 to 3 p.m. on July 4, disrupting voice calls and data communications and affecting more than 30.91 million people.