KDDI president apologizes for service disruption
13:56 JST, July 3, 2022
KDDI Corp. President Makoto Takahashi apologized for disruptions of the company’s mobile phone and data communication services at a press conference held in Tokyo on Sunday.
The company’s mobile phone services had been experiencing problems since before dawn on Saturday.
“As a telecommunications service operator that is supposed to support social infrastructure and provide stable services, we deeply regret the service disruption. I sincerely apologize for the serious trouble we have caused our subscribers,” Takahashi said.
The service disruption began around 1:35 a.m. Saturday, and customers found they had difficulty in accessing mobile phone lines and data transmissions.
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